We've done everything we can to make our website easy to use. We hope you'll agree it's a fun and rewarding experience. If there's something you want, but you can't do it using our system try the help below.
Special Printing InstructionsCan't Design What You Want Online?
If you would like to alter the print position, or change your artwork in any way e.g. make it black and white, or rotate it, please order as normal, but mention your requirements in the special instructions area of the designer.
If you require something out of the ordinary, not possible using our online designer please email us with your requirements on contact us at firstname.lastname@example.org
and we'll let you know if we can print your item as you'd wish.
Alternatively you can use a third party graphics application such as Adobe Photoshop or Corel Draw to create a design as one image and then upload this as a jpeg.Our artwork team have assembled the following tips to help you get the best out of our service and answer some of your most frequently occuring questions.
- How to Get Best Results With Lots of Text
- If your text appears too small on the designer preview then you've probably added too much text on one line. You can add line breaks in the text input box which should help to increase the text size.
Also it's worth checking the layout. If you have selected an image and text layout together but don't have an image, just change the layout to a text only one.
Try not to have more than one or two lines under an image, and keep your lines short.
If you want to use a lot of text avoid the less clear fonts and go for a bold and simple font,
if you want to put text under a picture avoid 'script' style fonts or if you must use it then go for one short line, or put the text in capitals.Image not Appearing on the Design Your Own Preview
If your image and text is not on the design your own preview when you submit your order then we won't receive your design. We'll never send a blank item so you'll receive an email asking for your design.
It is most likely that our on-line designer doesn't accept the artwork file format you are using. The most compatible formats are JPEG, PNG, GIF, or WMF. It is likely that you will be easily be able to convert from your format to one of these using a 'save as' or 'export' format from the package you are using to generate your design
We can, however, print from almost all formats so you can submit your artwork by email.
If in doubt use the special printing instructions box on the on-line designer to tell us you will be emailing your design details.How to Order Multiple Items With Similar Designs
If you want to submit a variety of items with the same design, e.g. the same design on 5 or 6 t-shirts of different styles or sizes, then design one item and add it to your basket. Then simply use the "copy" facility in the basket to make another of this item which can then be adjusted using the "edit" facility in the basket. Be sure to "save" changes on the designer!
If one part of each design is different, but the overall design is very similar e.g. t-shirts for a stag or hen night with a different name on the back of each t-shirt or different shirt colours then this copy/edit facility makes ordering child's playHow to Check Image Quality
We will expand your artwork to fit the available area on the item purchased. Although our artwork team have optimisation tools to help obtain the best print possible, the artwork supplied may not be good enough to produce a good quality print. If we don't feel that a quality print is possible they will send an email asking for alternative artwork.
It is possible to get an idea of the quality of printed artwork by following a simple procedure on your computer before you submit an image. Open the files you are going to send in something like 'windows picture and fax viewer' and zoom in until you think the image is about the size you think the actual print will be.
If you have followed this procedure and you don't like the look of the artwork blown up then you'll probably be disappointed with the printed product
.Image Appears Too Small or Off Center in Preview
If your image and your artwork looks smaller than it should or is off center this is possibly because your image has an area of white space surrounding it. Our system will see white space as much a part of the image as the bits we think are important. The result is that our system will include any the white space as part of the image and it will look as if it was smaller than it should be and possibly off center.
Some customers add space surrounding their design intentionally in order to control the size of the print on the item. If you require a smaller print, it is better if you mention in the special instructions box on the on-line designer the actual size in millimetres you'd like the printing.
Note Apart from white text on text only t-shirts We don't always 'print' white onto our products. Any white in your image will be unprinted 'background' in some instances.